Author: Charles Duhigg
Publication Information: Random House. 2024. 320 pages.
ISBN: 0593243919 / 978-0593243916
Rating: ★★★
Book Source: I received this book through NetGalley free of cost in exchange for an honest review.
Opening Sentence: "If there was one thing everyone knew about Felix Signal, it was that he was easy to talk to."
Favorite Quote: "... listening means letting someone else tell their story and then, even if you don't agree with them, trying to understand why they feel that way."
Reading a book on communication is a double edged sword. On the one hand, many of us read and receive training on the topic - in school, on the job, through self-education, and through experience. Thus, reading another book about the ideas can sometimes feel like it rehashes the same thoughts and skills. On the other hand, our modes of communication may have changed, but human nature has not. Individual needs to be heard and understood remain constant. As such, even though the concepts of such a book may not be new, reading another's interpretation of it and another packaging of it can sometimes teach me something new - a new way of looking at the same thing. For that nugget of truth, a book such as this proves its value.
This book is structured around three kinds of conversations:
- "What's this really about conversation?"
- How do we feel conversation?"
- Who are we conversation?"
The first may be practical. The second is emotional. The third is about identity. The concern with this structure is that is any conversation truly about only one of these facets or is it always a mix of all three? Likely the latter. However, perhaps, it can be understood that the primary focus of the conversation may just be one.
The book set out four conversation rules:
- Rule one: Pay attention to what kind of conversation is occurring.
- Rule two: Share your goals, and ask what others are seeking.
- Rule three: Ask about others' feelings, and share your own.
- Rule four: Explore if identities are important to this discussion.
Again, the ideas are not new. Think listening triangle. Think Stephen Covey's "Seek first to understand, then to be understood." Think about many other books and articles that have been written about this topic.
Beyond the ideas are the stories the author uses to anchor the framework to situations. As may be expected, some I relate to. Some I do not.
What I love best about this book is actually captured in its subtitle. Communication is about connection. Particularly, as communication shifts to media that are remote and electronic, connection remains at the heart of it. That reminder is the lesson I will take.
As with other books such as this, I will take what works for me and leave the rest. Your value will vary based on what you bring to it.
Please share your thoughts and leave a comment. I would love to "talk" to you.






